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Inteleto

Terms of Service

Last updated: August 4, 2026

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the Inteleto platform, the website at inteleto.com, and the related APIs and services (together, the “Service”). They are an agreement between you and Inteleto (“we,” “our,” or “us”) — a product of …, the contracting entity, whose full company details are in Section 22.

By creating an account, accessing, or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind it, and “you” means that entity. If you do not agree, do not use the Service.

Our Privacy Policy is part of these Terms. Where you have signed a separate written agreement with us, that agreement prevails over these Terms to the extent of any conflict.

2. Definitions

  • Customer— the organization that holds the account (the “tenant”).
  • User— an individual authorized by the Customer to access the Service under the Customer’s account.
  • End User— a person who reaches an agent the Customer has deployed, through an invite, an API integration, a hosted link, or an embed, without necessarily holding an Inteleto account.
  • Customer Content — documents, knowledge bases, instructions, cases, questions, configuration, and any other material you or your End Users submit to the Service, together with the outputs generated from them.
  • Output— an answer, extraction, or other result the Service generates in response to a request, together with its evidence and run record.

3. The Service

Inteleto is a platform for building, running, auditing, and delivering AI agents grounded in your own documents. It ingests documents, extracts and indexes their content, retrieves the passages relevant to a request, calls a language model to produce an answer that cites the evidence it used, records every run as an audit trail, and publishes versioned agents to defined audiences through invited, API, hosted, and embedded channels.

We may improve, change, or discontinue features. If we discontinue a material feature or make a change that substantially degrades the Service, we will give you at least 30 days’ notice by email to account administrators, and you may terminate and receive a pro-rata refund of prepaid fees for the unused period.

4. Accounts and tenants

4.1 Registration

You must provide accurate registration information and keep it current. You are responsible for the confidentiality of your credentials and API keys, and for all activity that occurs under your account, including that of your Users and End Users. Notify us at (email address shown with JavaScript enabled) promptly if you suspect unauthorized access.

4.2 Roles

Accounts have administrators and members. Administrators can add and remove Users, manage billing, publish deployments, and change retention settings. You are responsible for who you make an administrator.

4.3 Eligibility

The Service is for business use by people aged 18 or over. It is not offered to individuals under 18.

5. Your content and your rights in it

5.1 Ownership

You own your Customer Content. Nothing in these Terms transfers any ownership of it to us.

5.2 The licence you grant us, and its limits

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Content solely to provide the Service to you and to comply with the law. The licence ends when the content is deleted. To be explicit about what it does not include:

  • We do not use Customer Content to train, fine-tune, or evaluate any model, ours or anyone else’s.
  • We do not use it to improve the Service, build datasets, or derive analytics beyond the operational metrics needed to run the platform.
  • We do not sell it, share it, or disclose it for advertising.
  • We do not make it public. Content becomes reachable outside your tenant only if you publish a deployment yourself.

5.3 Your responsibility for what you upload

You represent that you have the rights necessary to submit Customer Content to the Service and to have it processed as described here, including any consent or legal basis required for personal data it contains, and that doing so does not infringe anyone’s rights or breach any duty of confidence.

5.4 Outputs

As between you and us, Outputs generated for you are yours, subject to your compliance with these Terms and with the terms of the underlying model providers. Outputs are produced by probabilistic models from the evidence retrieved; identical or similar Outputs may be generated for other customers, and we make no claim of exclusivity over them.

5.5 Data protection roles

For Customer Content, you are the controller and we are the processor, as set out in the Privacy Policy. We process it under your instructions, expressed through your configuration of the Service. Customers who require a separate data processing agreement can request one at (email address shown with JavaScript enabled).

6. Retention is your setting

You choose how long the Service retains Customer Content. If you configure no retention, we retain nothing beyond the session needed to serve the request. If you configure a fixed period, content and run records expire at the end of it. If you enable retention for audit and compliance, records are kept and remain private to your tenant.

Two consequences worth stating plainly. First, retention settings determine your audit horizon: if runs expire in 30 days, you cannot later reconstruct an answer given 60 days ago. Second, deletion is irreversible — expired content cannot be recovered by us or by you. Choosing a retention setting that meets your own regulatory obligations is your responsibility.

7. Deployments and End Users

You decide which audiences receive an agent, which knowledge is in scope for each audience, and which channels are open. A hosted or embedded deployment may be reachable by anyone with the link, including anonymously.

You are responsible for:

  • the scopes you grant an audience, and therefore for what an agent can disclose to it;
  • giving your End Users your own terms and privacy notice, and any notice that they are interacting with an AI system;
  • your End Users’ compliance with the acceptable-use rules in Section 8;
  • monitoring usage under your account, including usage-based costs incurred through your public channels.

Published versions are immutable, and a deployment serves the version pinned to it. Publishing a new version does not move a live audience until you promote it.

8. Acceptable use

You will not, and will not permit anyone to:

  • use the Service unlawfully, or in violation of any applicable regulation, including data-protection, export-control, and sanctions law;
  • upload content you have no right to upload, or that infringes intellectual property, privacy, or confidentiality rights;
  • attempt to access another tenant’s data, probe or breach authentication or authorization controls, or circumvent scope restrictions;
  • reverse engineer, decompile, or attempt to derive the source code or underlying models of the Service, except where such a restriction is prohibited by law;
  • resell, sublicense, or provide the Service to third parties other than as End Users of your own deployments, or use it to build a competing product;
  • scrape or bulk-extract the Service, or exceed documented rate limits, or otherwise degrade performance or availability for others;
  • upload malware, or use the Service to distribute spam or unsolicited communications;
  • use the Service to generate content that is unlawful, that harasses or defames, that sexually exploits minors, or that facilitates fraud;
  • present Outputs as human-authored where the law requires disclosure, or use Outputs as the sole basis for decisions with legal or similarly significant effects on a person without human review;
  • use the Service for fully automated decisions in credit, employment, housing, insurance, education, or law enforcement without the human review and safeguards those domains require.

Your use is also subject to the acceptable-use policies of the model providers that serve your requests. We may suspend access immediately, with notice as soon as practicable, where use presents a security risk, exposes us or others to liability, or materially breaches this section.

9. AI outputs: what the Service does and does not promise

This section matters more than any other disclaimer here, so it is stated in plain language.

  • Outputs can be wrong. Language models can produce inaccurate, incomplete, or fabricated statements. Grounding an answer in your documents, citing the passages used, and running acceptance checks reduce this substantially; they do not eliminate it.
  • Retrieval is not exhaustive. An answer is built from the passages the system retrieved for that question, not from a guaranteed reading of every document in scope. Do not treat an Output as proof that something does not exist in your corpus.
  • Not professional advice. Outputs are not legal, financial, medical, tax, or other professional advice, and are not a substitute for a qualified professional’s judgment.
  • Human review. You are responsible for reviewing Outputs before relying on them, and for the consequences of relying on them.

10. Third-party providers

The Service depends on the infrastructure and model providers listed in the Privacy Policy. We select them, contract with them on terms that prohibit training on your data, and remain responsible to you for their performance of the Service. We are not responsible for third-party services you connect to the Service yourself; those are governed by their own terms.

11. Fees, billing, and taxes

Paid plans are billed in advance through Stripe, on the cycle shown at checkout, and renew automatically until cancelled. Cancelling stops the next renewal; it does not refund the current period, and you keep access until the period ends. Usage-based charges, where applicable, are billed in arrears.

Fees are exclusive of taxes, which are added where due. We may change pricing with at least 30 days’ notice, effective at your next renewal. If payment fails, we may suspend access after notifying you and allowing a reasonable period to cure.

Except as stated in these Terms or required by law, fees are non-refundable. Where you subscribe as a consumer rather than a business, any cancellation or withdrawal right your local law gives you still applies.

12. Confidentiality

Each party may receive non-public information from the other. Each will use the other’s confidential information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and providers bound by confidentiality obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party, and does not prevent disclosure required by law, provided the other party is notified where legally permitted.

13. Term, termination, and what happens to your data

These Terms apply while you have an account. You may terminate at any time from the billing settings or by writing to us. We may terminate or suspend for material breach that remains uncured 15 days after notice, for non-payment, or where required by law; and we may suspend immediately in the circumstances described in Section 8.

On termination, you may export your Customer Content for 30 days. After that we delete it, subject to the retention periods in the Privacy Policy and to backups ageing out within 90 days. You can request earlier deletion in writing. Sections that by their nature should survive — ownership, confidentiality, disclaimers, liability, indemnity, and governing law — survive termination.

14. Intellectual property

The Service, including its software, design, documentation, and trademarks, is and remains our property and that of our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term, for your internal business purposes and for serving your own End Users. All rights not expressly granted are reserved.

Feedback you send us may be used freely and without obligation, but we will not identify you as its source without your permission.

15. Warranties and disclaimers

We will provide the Service with reasonable skill and care and in accordance with the security practices described in the Privacy Policy. We do not currently hold any security or compliance certification, and we make no representation that we do.

EXCEPT AS EXPRESSLY STATED, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE. Unless a written service level agreement says otherwise, no uptime commitment applies.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL AGGREGATE LIABILITY IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to fraud or wilful misconduct, to your payment obligations, or to any liability that cannot be limited under applicable law, including any consumer rights your local law gives you.

17. Indemnity

You will indemnify and hold us harmless from third-party claims arising out of Customer Content, your deployments and End Users, or your breach of these Terms or of applicable law. We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes their intellectual property rights. In each case the indemnified party must give prompt notice, reasonable cooperation, and control of the defence to the indemnifying party.

18. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including infrastructure or model provider outages, network failures, natural events, and acts of government.

19. Changes to these Terms

We may revise these Terms. For material changes we will notify account administrators by email at least 30 days before they take effect. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the unused period. Continued use after the effective date constitutes acceptance.

20. General

You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets. If a provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any written agreement between us, are the entire agreement on their subject matter. Notices to you go to the email addresses of your account administrators; notices to us go to (email address shown with JavaScript enabled).

21. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the District of Belo Horizonte, Minas Gerais, have exclusive jurisdiction over any dispute, except that consumers may bring proceedings in their own domicile where consumer law permits, and either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

22. Contact and company details

Inteleto is a product of …, the entity contracting with you under these Terms:

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(email address shown with JavaScript enabled)